Shipping & Returns

Shipping Policy

This policy explains how orders are shipped by ORUS.

1. Global Shipping

We ship worldwide.

2. Delivery Time

5–25 business days on average (customs/remote areas may take longer).

3. Processing

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

4. Tracking

Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties

Customers are responsible for local duties/taxes.

6. Failed Deliveries

Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays

ORUS is not responsible for customs or carrier delays.

8. Support

📧 orusworld.store@gmail.com

Return & Exchange Policy

Return & Refund Policy — ORUS

We want you to love your purchase.

If something's wrong, we're here to help.

1. Return Window

You have 14 days from delivery to cancel your order for any reason. Just email us to start a return.

2. Eligible Items

Items must be unused, in their original packaging and condition.

Please send them back within 14 days of telling us.

3. Refund Method

Refunds go back to your original payment method,

including standard delivery, within 14 days of receiving your return.

4. Damaged or Incorrect Items

Faulty, damaged or incorrect item? Email us photos as soon as possible.

We will repair, replace or refund it at no cost to you.

5. Non-Eligible Items

- Items returned after the 14-day window

- Items used beyond what is needed to try them

- Return postage for change-of-mind returns (paid by the customer)