Shipping & Returns

Shipping Policy

This policy explains how orders are shipped by ORUS.

1. Global Shipping

We ship worldwide.

2. Delivery Time

5–25 business days on average (customs/remote areas may take longer).

3. Processing

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

4. Tracking

Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties

Customers are responsible for local duties/taxes.

6. Failed Deliveries

Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays

ORUS is not responsible for customs or carrier delays.

8. Support

📧 orusworld.store@gmail.com

Return & Exchange Policy

Return & Refund Policy — ORUS

We want you to love your purchase.

If something's wrong, we're here to help.

1. Return Window

You have 7 days from delivery to request

2. Eligible Items

Items must be unused, in original packaging

and original condition.

3. Refund Method

Approved refunds are issued to your original

payment method within 7 business days.

4. Damaged or Incorrect Items

Contact us within 7 days of delivery with

photos of the issue.

5. Non-Eligible Items

- Items outside the 7-day window

- Items showing signs of use or damage

- Shipping fees